HOW TO ORDER ?

How to order on skinandsoul.be?

When you have chosen the piece of jewellery that you want to buy, select the options available: material, finish, stone, ring size or chain length.

If you choose a ring, to determine the size, use the size guide.

Print it full-size, and follow the instructions shown.

Add the piece of jewellery to your basket.

View the contents of your basket, and check the product(s), the quantity and the total amount of your order.

Enter your details, and the delivery and billing addresses, or enter your username if you are already registered as a customer.

Confirm your order and the final amount, including delivery charges.

Proceed to check-out. Payments on the Caroline Swolfs website may be made by Visa, Mastercard, and Maestro credit cards, or via Mistercash/Bancontact. Transactions are secured by HiPay (www.hipay.be).

You will receive an order confirmation via email, which will summarise the details of your order, as well as an estimated delivery date. You will receive a new email notification, in the event of earlier delivery.

Returns, exchanges, and refunds

You have 14 calendar days from the day following the product delivery date to cancel your purchase.

Any cancellation right must be exercised via an email addressed to info&skinandsoul.be.

You must then return the items within 14 days to the following address: SKIN&SOUL JEWELRY – Martine Hermans-Frisvold – 121 rue Faider – 1050 Brussels – BELGIUM. The purchaser is liable for the shipping fees involved in returning the product to SKIN&SOUL JEWELRY. Any returned item must be accompanied by a copy of the original purchase invoice, as well as your choice of an exchange or a refund.

Returned products must be in perfect condition, and sent back in their original packaging. They must be carefully wrapped, in order to avoid any damage during their return. The purchaser is responsible for the return of the products.

The following are neither taken back nor exchanged:

Incomplete, damaged, or dirty items, or items of jewellery with marks showing that they have been worn under other circumstances than when just trying them on, without the original packaging.

Items made especially to order (a size that is not featured on the website, or a customised item).

In the event that a customer exercises their right to cancel, they will receive a refund (excluding shipping and return costs) within a maximum period of 30 days following their cancellation, subject to compliance with the terms and conditions for returning items.

Country of delivery

Items purchased on skinandsoul.be can be delivered to Belgium, to the countries of the European Union, and to most countries outside the European Union.

If delivery to a specific country proves impossible, the purchaser shall be quickly notified by email, and their payment shall be returned in full.

Products are delivered to the delivery address specified on the purchaser’s order either by bpost or by a carrier.

Delivery period

The delivery shall take place within a reasonable timeframe (usually 30 calendar days following payment or authorisation of the payment, including two to eight working days for shipping), on condition that the purchaser has confirmed the order, and that the payment has been made in full.

Your parcel will be delivered against signature of a delivery slip by the recipient.

Delivery method

In the event that you are out when the item is delivered, an attempted delivery notice will be left in your letter box, asking you to request a second delivery or to collect your parcel from the post office or the carrier.

Please make sure to check that the goods delivered match your order when you receive them, before signing the delivery slip.

Any damage relating to shipping conditions noticed at the time of delivery, or any failure of the product delivered to match the purchase order must be mentioned on the delivery slip (missing or damaged product, etc.).

Any claims must be made to SKIN&SOUL JEWELRY via email within two working days following receipt of the products.

Delivery charges

European Union countries: free delivery

Rest of Europe: 30 euros

North America: 35 euros

Rest of the World: 55 euros

Packaging

 All SKIN&SOUL JEWELRY jewellery is delivered in an elegant case, at no additional cost.

Payment

The online payment of your order is secured.

Accepted means of payment are: Visa, Mastercard and Maestro, and Mistercash/Bancontact.

Transactions performed on the skinandsoul.be are secured by the HiPay system (www.Hipay.com). Any information exchanged in order to process the payment is encrypted via the SSL protocol. The data cannot be detected, intercepted, or used by third parties, nor are they stored on our information systems.

Legal notice

Copyright

All items on this website (brands, logos, photographs, text, illustrations, descriptions, etc.), and in the newsletters sent via email are protected by copyright and intellectual property rights. Any reproduction or dissemination of these items without the prior written agreement of SKIN&SOUL JEWELRY is strictly prohibited.

Personal data

SKIN&SOUL JEWELRY – 121 rue Faider – 1050 Brussels – Belgique (info@skinandsoul.be) gathers personal data when you visit our website and order our products online.

The data that you disclose to us when you order our products and services online are used to process your request and to fulfil your agreement.

All recorded customer profile data are retained in order to process your subsequent orders.

The personal data that we ask you for are required for the processing of your order. We will not be able to process your request if you do not fill in these required fields.

Subject to your authorisation, your email address shall be used to inform you about new products, services and promotional offers, as well as those of our partners, always via our intermediary company. Your other data, like your postal address and your telephone number, may be forwarded to third parties, who will let you know about their bespoke offers, without going through the intermediary of SKIN&SOUL JEWELRY.

You can object to your data being used for promotional purposes at any time by sending a written request to SKIN&SOUL JEWELRY – 121 rue Faider – 1050 Bruxelles – Belgique.

In the event that you choose to have the products that you ordered on our website delivered by our carrier, we will disclose the data required for delivery to our carrier.

We do not process or record any financial data (credit card number and expiry date) that concerns you. These data are recorded directly on the website of our secure payment partner, who applies their own personal data protection policy.

Connection data (IP address, country, date, time and length of connection, pages viewed, etc.) are processed for statistical purposes, and in order to improve the website and service that we offer.